To open a new user account, a user must send a completed Account Activation Request form to an account administrator. Upon receipt, the administrator will generate an Activation code and send it via email. If such a link is not available in the email, the account can be activated from the Login page.
Note: If a user forgets to activate an account from a first email, the system can be configured to wait for a specified number of hours before sending out a second reminder email. To activate this feature, the Activation Alert Time (hours) setting in the Other Settings section in the Configuration module must be checked.
Enter a web address or URL for the clinical trial in the address bar of your browser. For example, http://[name].mdsol.com. The web address must not include the letters "www".
Click Activate New Account in the Login window.
The Account Activation Request Page displays.
Enter your Activation Code and Personal Identification Number (PIN).
Click Activate Account.
You will be directed to change your password if you entered the correct information.
Note:The Administrator will receive an email message indicating whether the activation was a success or failure if the Confirm Activations setting is checked in the Configuration module Other Settings section.
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